Shipping & Delivery

Shipping Methods & Pricing

We aim to dispatch all orders within 1-2 working days from the time you place your order. Once your order has been dispatched, you will receive an email confirmation, and within 48 hours, the tracking information will be available in the same email. We utilize the services of Posti, GLS or UPS for all our orders. To track your package, simply click on the Posti, GLS or UPS link provided in the dispatch email. 

Please note that the delivery times mentioned below are estimated and provided by Posti, GLS or UPS. It's important to understand that Trufois cannot be held responsible for any delays in delivery or shipping. By purchasing postal services through Trufois, customers acknowledge this disclaimer.


Finland:

Shipping Company Delivery Methods
Posti
  • Free Shipping for orders over 14,99€ (amount calculated after possible discount) - 2-5 working days

 

  • Standard Delivery - 2-4 working days - 5,95 €

     


    Worldwide & EU:

    Shipping Company Delivery Methods

     

    Tiedosto:GLS Logo 2021.svg – Wikipedia

     

     

     

     

     

     

     

    UPS Logo and symbol, meaning, history, PNG, brand
    • EU Free Shipping for orders over 29,99€ (amount calculated after possible discount) - 5-15 working days

     

    • GLS - EU Delivery - 2-8 working days - 14,95 €

     

    • UPS - EU Delivery - 5-15 working days - 12,95 €

     

     

     

    • Worldwide Free Shipping for orders over 59,99€ (amount calculated after possible discount) - 5-20 working days

     

    • UPS - Worldwide Delivery - 5-20 working days - 19,95 €

     


    International Customs Tax & Fees

    When you make a purchase from Trufois™, you are acknowledging and assuming full responsibility for any applicable import taxes and fees imposed by your local authorities. Before placing an order with us, we strongly advise you to inquire with your local customs authority regarding any import sales taxes, customs duty taxes, or additional fees that may be applicable.

    Once your order arrives in your country, it is likely that your local customs authority will notify you, and you may be required to pay customs and sales taxes before receiving your goods. Please note that any customs-related delays or charges that may arise are beyond our control.


    Shipping Delays 

    Please be aware that we cannot be held responsible for delays caused by shipping or customs procedures. To obtain the most up-to-date information about the status of your shipment, kindly refer to the tracking details provided in your dispatch email or contact the customs authority in your country.


    Lost, Stolen or Damaged Parcels

    In case your parcel has not been delivered or arrives in a damaged condition, it is essential to get in touch with the chosen shipping company to file a claim. Remember to keep your proof of postage safe, and if there is damage, hold on to all packaging materials as evidence for potential inspection by the shipping company.

    Please be aware that we cannot take responsibility for lost, stolen, or damaged parcels. Once the parcel is handed over to the delivery carrier, they are accountable for fulfilling their service agreement. By making a purchase with Trufois, you acknowledge and agree to these terms and conditions.

    THE TRUFOIS PROMISE

    At Trufois, our promise is simple yet powerful. We are dedicated to making your time with your furry companion truly unforgettable. From our modern and high-quality pet products that keep your pup safe and stylish to our commitment to giving back to the community and supporting women entrepreneurship, we strive to create a positive impact. With our eco-friendly approach, using recycled packaging and responsibly produced goods, we're not only making your dog's life colorful but also caring for the planet. Trust us to deliver the best for your furry friend while spreading joy, love, and vibrant adventures every step of the way.