Customised, Embroidered and Printed Products

  • Production Time: Customised, embroidered, and printed products are made to order. Please allow 2-7 working days for production before dispatch.
  • Shipping Time: Shipping times vary by country and can take 3-8 days. If you have not received your product within 15 days of ordering, please contact us.
  • Shipping Costs: These products have different shipping costs depending on your location. We do not ship to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria. Our shipping carriers also have a list of countries where they temporarily do not offer international shipping. This list may change periodically.
  • Separate Shipments: If you order customised, embroidered, or printed products along with other non-customised items from Trufois, they will be shipped separately, and separate shipping charges will apply. Customised and embroidered products take longer to deliver.
  • No Discounts: Customised, embroidered and printed products are not eligible for promotions, special discounts or brand ambassador discounts.
  • Free Shipping Threshold: These products do not count towards the sum required to qualify for free shipping.

    REFUND POLICY:

    No Returns or Exchanges

    We cannot offer returns or exchanges on our items as they are 100% unique to you. Please ensure you select the correct size when ordering.

    Damages and Issues

    Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue. This must be done within 5 days of receiving your product. Please email us at contact@trufois.com with your order number and include pictures showing the full product and detailed images of the damage. Without these, we cannot assist you.

    Custom Products

    Customised, embroidered, and printed items cannot be returned or exchanged. Please choose your size carefully and double-check your order details.

    Refunds

    If there is an issue with your order and we have approved a refund, it will be processed via your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

    Contact Us

    For any return questions, please reach out to us at contact@trufois.com or use the chat box on our website. We are here to help and will respond as quickly as possible.

    Thank you for understanding!


THE TRUFOIS PROMISE

At Trufois, our promise is simple yet powerful. We are dedicated to making your time with your furry companion truly unforgettable. From our modern and high-quality pet products that keep your pup safe and stylish to our commitment to giving back to the community and supporting women entrepreneurship, we strive to create a positive impact. With our eco-friendly approach, using recycled packaging and responsibly produced goods, we're not only making your dog's life colorful but also caring for the planet. Trust us to deliver the best for your furry friend while spreading joy, love, and vibrant adventures every step of the way.